The room went silent.
The fast-fashion brand didn’t change overnight. But they piloted a “Remade Collective”—where customers mailed back old jeans, earned digital tokens, and used them to vote on which upcycled designs went into production. They hosted weekly VR repair workshops with the original garment designers. kotler marketing 6.0
But today, sitting in a sterile boardroom in Singapore, she felt obsolete. The room went silent