Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears.
Power off the device completely. Remove and reinsert the battery (if removable) to ensure it is off. How to Factory Reset SAFARICOM Neon Ray Pro
The phone will reboot, display a formatting screen, and restart as a new device. Method 2: Hard Reset (Via Recovery Mode) Use this if the phone is frozen, locked, or does not boot past the Safaricom logo. Release the Power button when the Safaricom/Neon logo
Document Purpose: To provide a safe, complete method to erase all user data and restore the Safaricom Neon Ray Pro to its original出厂 settings. display a formatting screen