Horas Januari Silaban -

This study concludes that to improve the quality of public services, the Office of the Subdistrict Head of Medan Baru needs to focus on developing a more participative leadership style, improving employee competence, and investing in infrastructure. The findings of this study are expected to contribute to the development of more effective public service delivery in Indonesia.

The quality of public services is a critical aspect of governance, as it directly affects the well-being and satisfaction of citizens. In Indonesia, the government has implemented various reforms to improve the quality of public services, including the introduction of the Public Service Law No. 25 of 2009. However, the implementation of these reforms has been uneven, and the quality of public services remains a challenge in many parts of the country. horas januari silaban

This study focuses on the Office of the Subdistrict Head of Medan Baru, Medan City, which is responsible for providing various public services to the local community. The office is led by Horas Januari Silaban, who has been in office since 2018. Under his leadership, the office has implemented various initiatives to improve the quality of public services, including the introduction of online service delivery and the establishment of a complaint handling system. This study concludes that to improve the quality

The qualitative data was analyzed using thematic analysis, while the quantitative data was analyzed using statistical analysis. In Indonesia, the government has implemented various reforms